Telegram notifications

The Telegram notifications section lets you receive every sale, decline, refund or incident from your Hurry account on your phone as a push notification. Alerts arrive through your own Telegram bot: the bot is yours and only you (or your team) read its messages. You’ll find this section in the side menu, under Account > Telegram notifications.

How it works

The setup has three steps:

Create a bot in Telegram with @BotFather (1 minute).
Link it to your chat or to a team group by tapping Start with your code.
Choose what to receive, the language and quiet mode.

From there, Hurry takes care of the rest: every sale, decline and refund reaches your phone instantly. For example:

💸 New sale: €49.90 · My Store · Order #1042 · Visa •••• 4242
❌ Payment declined: €89.00 · Card declined (insufficient_funds)
📊 Yesterday’s summary · 12 sales · $1,240.00 · +18%

The bot token is stored encrypted and never leaves Hurry. You can revoke it at any time from @BotFather.

Until you complete the setup, you’ll see the status Not configured at the top right.

Step 1: create your bot

A Telegram bot is free and is created from the app itself.

Open @BotFather

Open Telegram and go to @BotFather, the official bot for creating bots. From Hurry you can use the Open @BotFather link.

Create the bot

Type /newbot and send it.

Give it a name

For example, My store alerts.

Choose a username

It must be unique and end in bot, for example mystore_alerts_bot.

Copy the token

BotFather replies with the bot token (something like 123456789:AAH...). Copy all of it.

Save it in Hurry

Paste the token into the Bot token field and click Save bot. Hurry validates it with Telegram when you save it.

Step 1 Create your bot with the BotFather instructions and the Bot token field

If you lose the token, you can request a new one in @BotFather with /token.

Step 2: link your chat

This step unlocks once you’ve saved the bot token in step 1. To link it, open your bot in Telegram and tap Start with the code Hurry shows you (the same as typing /start CODE). From then on, alerts are sent to that chat.

Receive alerts in a group

If you want your team to receive them, link a group instead of your private chat:

Create a group in Telegram and add the bot.
Type /start CODE in the group, or paste the group ID manually.

All group members will see the alerts.

Prefer to enter the chat ID manually?

For groups or channels, add the bot to the group and paste its ID into Hurry (it’s a negative number). You can look it up with bots such as @userinfobot or @getidsbot. Then click Link this chat.

Step 3: choose what to receive

Turn on only the alerts you want to see on your phone. The CRM bell notifications stay the same: Telegram is just one more channel.

Sales

Alert	What it notifies you about
Sale charged	Every successful charge: amount, store, order, customer and card.
Checkout started	Someone reached the payment step and left their email. Can be noisy.
Payment declined	Card declined, 3DS failed or gateway decline, with the reason.
Abandoned cart	When the scanner detects an abandoned checkout.
Refund	Refunds made from Hurry, by your AI or from the gateway dashboard.

Risk

Alert	What it notifies you about
Dispute or chargeback	Chargebacks, bank inquiries and fraud warnings, and whether they’re won or lost.

Platform and account

Alert	What it notifies you about
Gateways	Stripe blocks charges, automatic rotation, archived prices.
Balance and plan	Low balance, zero balance, suspension, reactivation and validated top-ups.
Bulk charges	Batch finished, stopped or failed, with its totals.
Support	Replies to your tickets and notices from the Hurry team.
Other Hurry alerts	Everything else that reaches the bell (domains, SSL…).

Summary

Alert	What it notifies you about
Daily summary	One message a day with yesterday’s figures, at the time you choose.

Alert settings

Below the toggles you have these options:

Only sales from, Message language, Time zone and Daily summary time options

Only sales from: minimum amount, in USD, to receive sale alerts. Leave it empty or at 0 to receive all sales.
Message language: Spanish, English, Italian or French.
Time zone: used for quiet mode and for the daily summary time.
Daily summary time: at this time you receive two messages: yesterday’s summary (compared with the day before) and today’s figures up to that time (compared with yesterday at the same time). It includes sales, declines, refunds and disputes. For it to work, also turn on Daily summary in the toggles.

Quiet mode

Set a time window with From and To. During those hours nothing is sent and, when the window ends, you receive everything accumulated in a single message. Click No quiet mode to turn it off.

When you’re done, click Save preferences.

Send a message and recent sends

In Send a message you can type some text and click Send: it reaches your chat through the bot. It’s a quick way to check everything works. Your AI can also send you messages if you’ve connected it from Connect with AI. In Recent sends you see the history of messages sent by the bot. Click Refresh to update it. If a send fails, the reason appears here.

Frequently asked questions

I'm not receiving anything

Check that the main notifications toggle is on, that the chat is still linked and that you haven’t blocked the bot in Telegram. Click Send test message: if it fails, the reason appears in Recent sends.

Can my team receive it too?

Yes. Create a group in Telegram, add the bot and link the group (type /start CODE there, or paste the group ID manually). All members will see the alerts.

What happens if my token leaks?

Whoever has the token can post as your bot, but can’t see your Hurry data. Go to @BotFather, request /revoke and save the new token in Hurry.

Does this replace the CRM notifications?

No. The CRM bell stays the same. Telegram is just one more channel you can turn off whenever you want.

Getting started

First steps

Payment gateway connections

Pixel connections

Marketing (SMS & email)

API

How it works

Step 1: create your bot